Manage your LabOnline Account

The purpose of the Manage My Account feature is to make changes to contact information such as address and phone number, and to set email notification and two-factor authentication preferences.

To view and modify your account information, complete these steps:

  1. Click your name in the user menu, which is located in the top right corner of most LabOnline pages. Click Manage Account from the drop-down menu.

  2. On the Manage Account page, click Edit.

    Note: All fields are read-only until you click the Edit button.

  3. Make changes as needed and click Save.

If the laboratory has configured two-factor or multiple factor authentication for LabOnline, you can use the Manage My Account feature to set your preference for email or mobile authentication as your secondary authentication method. The default is email and LabOnline will send a unique verification code to the email address associated with your account each time you log on. Microsoft (MFA) and Google Authenticators are apps that you download to your smartphone. The apps also provide additional layers of security by requiring you to enter the unique verification code before accessing your account.

To set up your account to allow two-factor or multi-factor authentication using the mobile apps, follow these steps:

  1. Click your name in the user menu, which is located in the top right corner, then click Manage Account from the drop-down menu.

  2. On the Manage Account page, click Edit.

  3. Select Mobile authenticator from the 2-step authorization radio buttons.

  4. Click the Setup Mobile Authenticator link on the top right of the page.

    The Setup Mobile Authenticator pop-up opens with instructions.

    Note: This option is only available if the laboratory has enabled multi-factor authentication.

  5. Download the Google Authenticator or MFA multifactor authenticator app on your smartphone if you do not already have the app installed.

  6. Select whether you want to use Google or Microsoft authenticator.

  7. Link the app with LabOnline by scanning the QR code from the Setup Mobile Authenticator pop-up or by entering the displayed code manually into the app.

  8. Enter the six-digit verification code from your Authentication app, and click Done.

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